At our training facility, the safety of students and staff is our top priority. As a precaution, all in-truck training will be suspended when temperatures fall to -30°C or below. Extreme cold can pose significant safety hazards and may cause mechanical issues with training vehicles.
In addition, in-truck sessions will be automatically cancelled during official severe weather warnings, regardless of the temperature. This ensures that training only takes place under safe and reliable conditions.
If a Cancellation Occurs, Here’s What to Expect:
You’ll be contacted directly.
Our office will reach out to you by phone or text as soon as a cancellation decision is made.
We’ll reschedule your session.
A new training date will be arranged based on your availability and the next suitable opening.
You won’t need to follow up.
We’ll handle all coordination and keep you informed every step of the way.
We understand that unexpected situations may arise, but once a student confirms their training schedule, attendance is required. Your commitment ensures that our instructors’ time is respected and that training operations run smoothly.
To manage scheduling fairly and efficiently, the following policy applies:
Need to Cancel? Please Let Us Know in Advance.
A minimum of 24 hours’ notice is required to cancel or reschedule any confirmed training session.
If less than 24 hours’ notice is provided, the full lesson fee will be charged, regardless of the reason.
Why This Policy Matters
This policy helps us:
Respect our instructors’ time and ensure they are compensated appropriately
Maintain an efficient and fair training schedule for all students
Minimize disruptions and unused training slots
To secure your spot in any of our training programs, a 30% deposit of the total program fee is required at the time of booking.
This deposit ensures your place in the program and allows us to prepare the necessary resources for your training, including scheduling instructors, vehicles, and materials.
We understand that circumstances may change, and students may need to withdraw from a program. Our return policy ensures transparency and fairness in managing cancellations and refunds.
Withdrawal After Training Has Begun
If a student decides to discontinue their training after any portion of the program has started, the following charges will apply:
Hourly Billing: All completed training hours—including in-vehicle, in-yard, and in-class instruction—will be billed at $120 per hour
Administrative Fee: A $250 administration fee will also be applied to cover processing and scheduling costs
Any remaining balance after these deductions will be refunded to the student.
Withdrawal Before Training Begins
If a student chooses to cancel their enrollment before any training has commenced, the following applies:
A $250 cancellation administration fee will be charged
The remaining balance of any payment made will be refunded in full
We are committed to providing a safe, respectful, and professional learning environment for all students, instructors, and staff. To maintain the integrity of our training programs and ensure a positive experience for everyone, all students are expected to adhere to the following standards of conduct.
Professionalism & Respect
Students must:
Treat instructors, fellow students, and staff with respect and courtesy at all times
Refrain from using offensive, discriminatory, or aggressive language or behavior
Follow all instructions provided by instructors during training sessions
Attendance & Punctuality
Students are expected to arrive on time for all scheduled training sessions
Repeated lateness or unexcused absences may result in removal from the program or additional fees
If you are unable to attend a session, please notify the office as early as possible
Substance Use Policy
The use of alcohol, cannabis, or illicit substances before or during any training session is strictly prohibited
Students must not attend training under the influence of any substance that may impair their ability to participate safely
Violation of this policy will result in immediate suspension or dismissal from the program
Use of Devices
Mobile phones and electronic devices should be turned off or silenced during training sessions unless otherwise permitted
Recording training sessions without permission is strictly prohibited
Safety Compliance
All students must comply with safety protocols and equipment guidelines as instructed
Failure to follow safety procedures may result in removal from the session or the program
Disciplinary Actions
Failure to comply with the Student Conduct Policy may result in:
Verbal or written warnings
Temporary suspension from training
Permanent removal from the program, with or without refund depending on the circumstances
We are committed to helping each student succeed and thrive in a respectful and professional environment. If you have any concerns about conduct or safety, please report them to our office immediately.
